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Service with a Smile?

Through a chance click on a promotional e-mail I received from Calvin Klein, I was directed to their Facebook page - where - to my surprise, the very first post on the public wall was from a very disgruntled customer discussing how she feels she was taken advantage of via some shady pricing practices. She included a link to her personal blog (here) where she includes photo evidence. It'll be very interesting to see how, if at all, CK responds to the allegations. Stay tuned!

UPDATE (7/6/09)

Interesting development since this story was posted. I noticed at the end of June that the CK had removed the customer complaint from Facebook. I checked the customer's blog page and saw that CK has responded to her and offered recompense. BUT, does that justify them removing the post from their Facebook page? Would it not build better trust with customers to keep the negative criticism posted and comment on how that customer had been recompensed? I know I would appreciate that more than being paid to basically shut my mouth. Other companies have failed in this regard (i.e. Wal-Mart and Dell) by underestimating the intelligence of social media users. I'm sure I'm not the lone person on Facebook that was following this story nor was I the only one to notice that it mysteriously disappeared from the wall posts. When I contacted the blogger she confirmed that it was not her that removed her own post. She also noted that not only was her initial wall post removed, but also a comment of hers in response to another angry customer's dismay with a controversial CK billboard in New York City. It truly is a bummer, because I like the fit of all my CK clothes.. but now the brand has been tarnished by shady practices. Hmph.

NYT Gets OWNED

AAHAHAHAHAHAHAHA - this is hilarious in so many ways! But - I wish that newspapers weren't in the hole so much... I was just reading in Gore Vidal's second memoir that half of Americans will never read a newspaper. HALF! It makes you wonder how many decisions are being made by the Uninformed.

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Jumping with GLEE!!!!

4 minute preview of Fox's new musical series. VERY EXCITED! I met star Lea Michele at Mark's on La Cienega a few months ago when she was performing. She did a duet w/ BF John Lloyd Young (Jersey Boys). I'm so excited to see her work!

The End of Pre-Fab Homes?

Crazy video below of a residential development area in Southern California being leveled after the homes could not be sold and the bank that financed it all was being fined by the city for every day these incomplete homes were standing. Back in NC, I used to see these neighborhood developments all the time. Literally, and entire neighborhood would be carved out on hundreds of acres open land and roads, sewer, housing, etc. would be built before anything was actually sold! The developers were banking on the market and that if you build it, buyers will come. I guess 2009 is a different story.. ya know.. with the recession an' all.